Guest Info

Our Guest Information Directory should tell you what you need to know about the hotel.

  • Accommodation information / guest requests

    Our accommodation service team will assist you with requests for additional toiletries, towels, pillows, blankets, adaptors, essential items, bath mats, laundry service, cots etc. – just contact reception

  • Emergency & medical service

    Chemist, doctors, hospitals, Click to Call Reception or Dial “0” on room phone.

  • Fire & emergency

    For evacuation (continuous ringing bells) follow route on the back of your bedroom door, leaving the hotel by the nearest exit. Fire assembly point is across from the hotel in front of the Belvedere Hotel. Regular fire evacuation drills will be notified.

  • Environment

    Living Green is our environmental movement which inspires care for our environment as a “Way of Life” throughout our hotels; both for our people and our guests. Find out about our environmental journey and living up to our promise of “LIVING GREEN”.

  • Concierge

    For assistance with local information & services: chemist, shops, religious services, airport transportation, taxis, car rentals, theatre tickets & tours – contact reception. Or for more information on local attractions click here.

  • First aid

    Members of hotel team are qualified to administer first-aid – contact reception

  • Health & safety

    All hotel guests and staff with diabetes should contact reception for safe disposal of insulin syringes and pens.

  • Priority assist

    Priority assist signs are on the handle of the door and should be hung outside the door if you need assistance in the case of emergency.

  • Smoking & vaping

    Smoking & vaping are prohibited inside the hotel building by law. Designated smoking areas are available outside the building – contact reception for details.

  • Room service

    The hotel offers a “Click & Collect” in-room dining service – click for details

  • Security

    Please ensure your door is firmly locked when leaving room. The building has 24-hour CCTV.

  • Lost property

    Items found in the hotel will be held for security by housekeeping for 90 days. For enquiries just contact reception or call the hotel directly.

  • Direct dial

    Dial 9 on your room phone for an outside line.

  • Wake-up call

    Contact reception and they can arrange this for you.

  • Specific hotel information

    Our property is located in the City Centre.

    The Airlink is located in close proximity to the hotel.